Privacy Policy

AI Savvy (“we,” “us”) provides AI-powered voice, SMS, booking, and follow-up automation for home service businesses. This policy explains what we collect and how we use it, both for the businesses we work with (“clients”) and for the customers our clients’ AI agents interact with. It is intentionally short. If you need more detail on anything here, contact us.

Information we collect

• From clients: name, business and contact details, billing information, and data from connected tools (CRM, calendar, call and SMS logs) needed to run your agents.
• From end customers: call recordings and transcripts, SMS message content, appointment details, and contact information shared during an AI-handled conversation.
• From the website: basic usage data (pages viewed, referral source) and any details submitted through a form, such as a call audit request.

How we use it

• To operate the AI agents your business uses: answering calls, sending texts, booking jobs, and updating your CRM.
• To improve reliability and accuracy of the agents, including reviewing transcripts for quality and training.
• To send account, billing, and service updates, and to respond to support requests.
• To meet legal, security, and fraud-prevention obligations.

Sharing

We share data with the tools your business already connects (CRM, scheduling, and messaging providers) strictly to deliver the service. We do not sell personal information. We may share data with service providers under confidentiality obligations, or when required by law.

Calls & SMS

Calls handled by an AI voice agent may be recorded and transcribed for service delivery and quality review. SMS conversations are stored to keep the conversation history available to your business. Where required, we rely on your business to provide appropriate notice or consent to its own customers for call recording and SMS communications.

Your rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of certain uses. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

Security

We use reasonable technical and organizational measures to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the “last updated” date above.

Contact

Questions about this policy? Email hello@aisavvy.co.