Terms of Service

These terms govern your use of the AI Savvy website and automation services (voice, SMS, booking, follow-up, review, and reactivation agents). By using our services, you agree to these terms. If you’re agreeing on behalf of a business, you confirm you have the authority to do so.

The service

AI Savvy configures and operates AI agents that answer calls and texts, book appointments, follow up on leads, request reviews, and re-engage past leads on behalf of your business. The service connects to third-party tools (CRM, calendar, messaging providers) you authorize us to access.

Accounts & billing

• You’re responsible for the accuracy of the information you give us and for keeping account access secure.
• Fees, billing cycle, and any setup costs are set out in your order form or agreement. Fees are non-refundable except where required by law.
• We may suspend the service for non-payment after reasonable notice.

Acceptable use

You agree not to use the service to:

• Send unlawful, deceptive, or unsolicited communications, or violate applicable telemarketing, SMS, or call-recording laws.
• Interfere with or attempt to disrupt the service, or access it through unauthorized means.
• Use the service in a way that harasses, defrauds, or misleads your customers.

AI limitations

Our AI agents are designed to handle common conversations accurately, but they can make mistakes. You’re responsible for reviewing agent configuration (pricing, services, escalation rules) for your business, and for monitoring conversations where accuracy is critical. Human takeover is available at any time.

Intellectual property

We own the AI Savvy platform, software, and content, excluding your own data and materials. You grant us a license to use your data solely to provide and improve the service. Nothing in these terms transfers ownership of your business data, brand, or customer relationships to us.

Liability

The service is provided “as is.” To the extent permitted by law, AI Savvy is not liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the fees paid for the service in the three months before the claim arose.

Termination

Either party may terminate as set out in your order form or agreement, or with 30 days’ written notice where no term is specified. We may suspend or terminate immediately for a material breach of these terms, including a violation of the acceptable use section above.

Changes to these terms

We may update these terms from time to time. Continued use of the service after an update means you accept the revised terms.

Contact

Questions about these terms? Email hello@aisavvy.co.