New England winters are brutal on plumbing. Hub Plumbing Co. served the greater Boston area, and every deep freeze meant waves of frozen pipes, failed water heaters, and flooded basements.
The calls came at night and on weekends, exactly when there was no one at the phone. By morning, those homeowners had booked another plumber.
Always-on emergency line
We deployed an AI voice agent that runs the after-hours line:
- Qualifies the burst - It confirms whether water is actively escaping and whether it is fully contained.
- Never knocks work away - It books the on-call plumber, trips the dispatch alert, and texts the homeowner an ETA.
The results
Hub Plumbing handled 57 overnight emergencies through the winter and booked $23,000 in overnight revenue, all without paying a night-shift dispatcher.
We were not paying for a night shift, we were booking emergency work while we slept.
