Chicago winters hit hard, and Windy City Plumbing knew the pattern: once the temperature drops, the emergency calls start. Burst pipes, failing water heaters, and weeping supply lines do not wait for business hours, and neither do the homeowners who need them fixed.
The problem was simple. After 6pm the phone went to voicemail, and by 8am the same customer had already booked a competitor.
The fix
We deployed an AI voice agent that answers 24/7:
- Qualifies the emergency - It confirms whether water is actively flowing, checks the service address, and ranks the call by urgency.
- Books and dispatches - It schedules the on-call plumber and sends the job straight to the dispatch queue.
- Texts a confirmation - The homeowner gets a text with the technician name and ETA, so they stay calm and stay on the job.
The numbers
Over 60 days, the system handled 63 after-hours calls per month and generated $31,000 in overnight emergency revenue. Average time from first ring to dispatch dropped to 12 minutes.
The phone rings, the AI answers, and the job is already booked before my phone even buzzes.
